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Author:

Kokkinou, Alinda

Title:

USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hospitality
self-service technology
simulation
services

File:

Download Kokkinou_2010.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Michael J Tews Jr., Committee Member
Hubert Van Hoof, Committee Member
Arunachalam Ravindran, Committee Member

Author:

Singh, Amrik

Title:

The Effects of SFAS 133 on the Corporate Use of Derivatives, Volatility, and Earnings Management

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

derivatives
hedging
SFAS 133
volatility
earnings management

File:

Download thesis.pdf

Committee Members:

Arun Upneja, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Janine Andrew, Committee Member
Anne L Beatty, Committee Member

Author:

Denizci, Basak

Title:

Pricing Effect of Restaurant Industry Related Factors on Fama French Three Factor Model

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

factors
finance
Fama-French
restaurant

File:

Download Thesis_Basak_Denizci_October_24_2006.pdf

Committee Members:

Arun Upjena, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
David Allen Cranage, Committee Member
Timothy T Simin, Committee Member

Author:

Lee, Bo-Youn

Title:

CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

causal attribution
service failures
self-service technologies
service recovery

File:

Download BoyounLee_DISSERTATION_v2.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Carolyn U Lambert, Committee Member
Daniel John Mount, Committee Member
S. Shyam Sundar, Committee Member

Author:

Lee, Chung Hun

Title:

Towards Understanding Consumer Processing of Online Negative-Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

organizatinal response
opinion consensus
negative word-of-mouth communication
Electronic word-of-mouth
potential consumers
attitude change

File:

Download CHL_Final_Draft_0616.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Breffni M Noone, Committee Member
Deborah Lee Kerstetter, Committee Member

Author:

Wang, Chen-Ya

Title:

THE IMPACT OF SERVICESCAPES ON THE PRE-CONSUMPTION AUTHENTICITY ASSESSMENTS OF ETHNIC-ORIENTED SERVICES

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

authenticity assessments
servicescape
ethnic-oriented services

File:

Download Chenya_dissertation_0303_2.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Dr Karthik Namasivayam, Committee Member
Breffni M Noone, Committee Member
Margaret Grace Meloy, Committee Member
James Landis Rosenberger, Committee Member

Author:

Kim, Eun Kyoo

Title:

CONSUMER PERCEPTIONS OF GREEN CAUSE-RELATED MARKETING (CRM) PRICE FAIRNESS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Cause-Related Marketing (CRM)
Green Marketing
Price Fairness

File:

Download Dissertation_Eun_Kyoo_Kim_1.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Daniel John Mount, Committee Member
Breffni M Noone, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Ro, Hee Jung

Title:

A TYPOLOGY OF CONSUMER DISSATISFACTION RESPONSES: EXIT, VOICE, LOYALTY, AND “MORE”

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer complaining behavior
dissatisfaction responses
exit
voice
loyalty
and negelct

File:

Download DISSERTATION_Revised__Final_.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Margaret Grace Meloy, Committee Member
Karen Boomer, Committee Member

Author:

Lee, Hee Seok

Title:

Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and willingness to disclose information

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

willingness to disclose information
customer loyalty
CRM
perceived control
privacy concern
perceived value

File:

Download HeeSeokLee.pdf

Committee Members:

Carolyn U Lambert, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Karthik Namasivayam, Committee Member
Dongwon Lee, Committee Member

Author:

Hwang, Jungjin

Title:

The Impacts of Nutrition Information on Consumers Evaluations toward Fast Food Meals

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Nutrition information
Fast food
Consumer behavior

File:

Download The_Impacts_of_Nutrition_Information_on_Consumer_Evaluations_toward_Fast_Food_Meals.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Peter Lawrence Bordi Jr., Committee Member
Martha T Conklin, Committee Member
Edgar Paul Yoder, Committee Member

Author:

Miao, Li

Title:

CONSUMERS’ EMOTIONAL RESPONSES TO SERVICE ENCOUNTERS: THE INFLUENCE OF OTHER CONSUMERS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

service encounters
emotional responses
other consumers

File:

Download 06-16-08-influence_of_other_consumers-li_miao.pdf

Committee Members:

Daniel John Mount, Committee Chair/Co-Chair
Anna S Mattila, Committee Chair/Co-Chair
Dr Karthik Namasivayam, Committee Member
Dr William Ross, Committee Member
James Landis Rosenberger, Committee Member

Author:

Boushra, Manal

Title:

THE INFLUENCE OF WEB SITE FEATURE-BASED INTERACTIVITY ON USERS’ ATTITUDES AND ONLINE BEHAVIORS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

level of interactivity
interactivity of web site
web site
web users attitudes

File:

Download Manal_Boushra_Dissertation_PDF_Format.pdf

Committee Members:

David Allen Cranage, Committee Chair/Co-Chair
Carolyn U Lambert, Committee Chair/Co-Chair
Elwood Lewis Shafer, Committee Member
William L Harkness, Committee Member

Author:

Kim, Min Gyung

Title:

THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

surprise
delight
expectation
explanation
satisfaction

File:

Download Min_Kim_Dissertation.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Karthik Namasivayam, Committee Member
Breffni M Noone, Committee Member
Harry Zinn, Committee Member

Author:

Hua, Nan

Title:

Valuation of Intangible Assets for Publicly Traded Hotel Firms in the US

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Intangible Assets
Hotel
Valuation
Hospitality

File:

Download Dissertation__Final_Version_.pdf

Committee Members:

Arun Upneja, Committee Chair/Co-Chair
Amit Sharma, Committee Member
Janine Andrew, Committee Member
Karl A Muller Iii, Committee Member

Author:

Guchait, Priyanko

Title:

EXAMINING THE INFLUENCE OF SHARED MENTAL MODELS AND TRANSACTIVE MEMORY SYSTEMS ON THE EFFECTIVENESS OF SERVICE MANAGEMENT TEAMS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

team engagement
Shared mental models
transactive memory systems
team learning behavior
team effectiveness

File:

Download Priyanko_Guchait_Final_Aug_12.pdf

Committee Members:

Michael J Tews Jr., Dissertation Advisor/Co-Advisor
Michael J Tews Jr., Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Susan Mohammed, Committee Member
Karthik Namasivayam, Committee Member
Paul Clark, Committee Member

Author:

Kuo, Pei-Jou

Title:

THE EFFECTS OF CHOICE VARIETY AND SPECIFICATION TYPE ON CUSTOMIZATION PROCESS SATISFACTION

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Mass customization
Choice variety
Specification type
Process Satisfaction
Foodservices

File:

Download Dissertation_Pei-Jou_Kuo_Final.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Karthik Namasivayam, Committee Member
James Landis Rosenberger, Committee Member

Author:

Xiao, Qu

Title:

CORPORATE EFFECTS AND CORE COMPETENCIES: THE INFLUENCE OF CORPORATE STRATEGIES ON THE PERFORMANCE OF HOTELS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hotel owner
core competence
corporate strategy
Corporate effects
hotel performance

File:

Download Qu_Xiao_Dissertation_Final-2.pdf

Committee Members:

John W. O'neill, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Daniel John Mount, Committee Member
Donald C Hambrick, Committee Member

Author:

Lee, Seoki

Title:

THE COMPARISON OF THE PREDICTIVE ABILITY OF DIFFERENT COST-OF-EQUITY CAPITAL MODELS FOR THE LODGING INDUSTRY

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

equity valuation models
implied cost-of-equity capital
lodging industry

File:

Download DISSERTATION_LEE.pdf

Committee Members:

Arun Upneja, Committee Chair/Co-Chair
Janine Andrew, Committee Member
Karthik Namasivayam, Committee Member
Karl A Muller Iii, Committee Member

Author:

Zhao, Xinyuan

Title:

Self-Regulatory Focus, Organizational Climate and Training Effectiveness

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

psychological safety
organizational climate
regulatory focus
training effectiveness
training motivation

File:

Download XinyuanZhaoeTD.pdf

Committee Members:

Anna S Mattila, Committee Member
William L Harkness, Committee Member
James Lewis Farr, Committee Member
Albert Laurence Bartlett Iii, Committee Member
Karthik Namasivayam, Committee Chair/Co-Chair

Author:

Hanks, Lydia

Title:

The Impact of Purchase Type, Pre-purchase Mood, and Gender on Levels of Consumer Guilt in an Impulse Purchase Context

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer guilt
impulse purchase
guilt
mood

File:

Download Hanks_Dissertation_5-31-12.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Dr Harry Zinn, Committee Member

Author:

Yang, Wan

Title:

The Impact of Status Seeking and Product Type on the Purchase of Luxury Goods and Luxury Experiential Services

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

luxury consumption
identity signaling
cultural capital
status consumption
experiential services
experience recommendation

File:

Download Wan_Dissertation_Final_Submission.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Hubert Van Hoof, Committee Member
Harry Zinn, Committee Member

Author:

Ozdemir, Ozgur

Title:

The Impact Of Internationalization on the IPO Performance Of Service Firms: Examination of Initial Returns, Long-Run Performance and Survivability

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

IPO
Underpricing
Internationalization
Performance

File:

Download Ozgur_Ozdemir_Dissertation_080112.pdf

Committee Members:

Arun Upneja, Dissertation Advisor/Co-Advisor
Arun Upneja, Committee Chair/Co-Chair
Amit Sharma, Committee Member
Anna S Mattila, Committee Member
Karl A Muller Iii, Committee Member
James Landis Rosenberger, Committee Member

Author:

Seo, Kwanglim

Title:

The impact of managerial overconfidence on the relationship between equity-based compensation and strategic risk-taking in the U.S. restaurant industry

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

equity-based compensation
strategic risk-taking
overconfidence
loss aversion
franchising
behavioral finance

File:

Download Dissertation_Kwanglim_Seo.pdf

Committee Members:

Amit Sharma, Dissertation Advisor/Co-Advisor
Amit Sharma, Committee Chair/Co-Chair
Arun Upneja, Committee Member
Martha T Conklin, Committee Member
Jingzhi Huang, Committee Member
Seoki Lee, Special Member

Author:

Becker, Frederick Walter

Title:

The Impact of Fun in the Workplace on Experienced Fun, Work Engagement, Constituent Attachment, and Turnover Among Entry-level Service Employees

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

fun at work
employee turnover
socializing with coworkers
manager support for fun
experienced fun
work engagement

File:

Download FBecker_Document.pdf

Committee Members:

Michael J Tews Jr., Dissertation Advisor/Co-Advisor
Albert Laurence Bartlett Iii, Committee Member
Susan Mohammed, Committee Member
Anna S Mattila, Committee Member

Author:

Lee, Kiwon

Title:

effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Healthful children's menu
nutrition information
caregivers' dining behavior
consumer empowerment
perceived CSR

File:

Download Kiwon_Lee_Dissertation.pdf

Committee Members:

Martha T Conklin, Dissertation Advisor/Co-Advisor
Peter Lawrence Bordi Jr., Committee Member
David Allen Cranage, Committee Member
Edgar Paul Yoder, Committee Member

Author:

Zhang, Lu

Title:

Decipher the menu: The impact of language barriers on decision-making

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Language barrier
preference fluency
power
and choice

File:

Download 1-Dissertation_Lu_final_version.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Member
Hubert Van Hoof, Committee Member
Margaret Grace Meloy, Committee Member
Yu Zhang, Committee Member

Author:

Wu, Luorong

Title:

Multisensory Information And Targeted Online Advertising: a Mental Imagery Approach

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

multisensory imagery
targeted advertising
hospitality marketing

File:

Download Wu_Final.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Moon, Joonho

Title:

Franchising and top management team (TMT) decisions in the US restaurant industry

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Upper echelon theory
Risk-averse strategic decision
Top management team
Franchising
and Restaurant industry

File:

Download Dissertation_Final_version__04122015.pdf

Committee Members:

Amit Sharma, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Donald C Hambrick, Committee Member

Author:

Mcginley, Sean Patrick

Title:

How carer variety influences career trajectories: A study in the US hotel industry

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Career Variety
Protean Career
Career Satisfaction
Turnover
Career Change
Organizational Commitment

File:

Download McGinley_Dissertation.pdf

Committee Members:

Hubert Van Hoof, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Larry Ross Martinez, Committee Member
Donald C Hambrick, Committee Member

Author:

Choi, Choongbeom

Title:

The role of internal and external reference prices in the lodging industry

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

reference price
price evaluation
lodging industry

File:

Download Dissertation-FINAL.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Seoki Lee, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Han, Ju Yeon

Title:

Not all advertisements are created equal: The role of construal level on hedonic and utilitarian attributes

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hedonic attributes
utilitarian attributes
construal level theory

File:

Download Juyeon_Han-_Final.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Kwon, Eunjin

Title:

Choosing Where To Eat Versus What To Eat: the Effects Of Choice Order And Construal Level

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

choice
construal level
consumer behavior
restaurant
menu

File:

Download Kwon_Dissertation_Final_4_18.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Michael J Tews Jr., Committee Member
Deborah Lee Kerstetter, Committee Member
Karen Page Winterich, Committee Member

Author:

Fan, Alei

Title:

Touch vs. Tech in Service Encounters

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Service encounter management
consumer behaviour
service technology
customer-company relationship
service guarantee

File:

Download PhD_Dissertation_-_Alei_Fan.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Liu, Qing

Title:

Advertising painful yet pleasurable experiences: The interaction of hedonic frame and regulatory focus

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Hospitality Management
Marketing
Advertising
Consumer Behavior
Regulatory Focus
Hedonic Consumption

File:

Download Liu_Dissertation.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Da Motta, Victor Eduardo

Title:

ACCESS TO CAPITAL OF SMALL AND MEDIUM-SIZED ENTERPRISES IN THE BRAZILIAN SERVICE SECTOR

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Access to Capital
Lending Technologies
Small and Medium-Sized Enterprises
Hospitality Industry
Brazil

File:

Download Dissertation_Final_Updated.pdf

Committee Members:

Amit Sharma, Dissertation Advisor/Co-Advisor
Amit Sharma, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Theodore Roberts Alter, Outside Member
Matthew Logan Reimherr, Special Member

Author:

Sun, Kyung-A

Title:

FRANCHISING AND THE DYNAMICS OF COMPETITION IN THE SERVICE INDUSTRY

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

franchising
competition
service industry
hospitality industry

File:

Download K.-A._Sun_Dissertation_submit_reviewed.pdf

Committee Members:

Seoki Lee, Dissertation Advisor/Co-Advisor
Seoki Lee, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Amit Sharma, Committee Member
Wenpin Tsai, Outside Member