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Author:

Singh, Amrik

Title:

The Effects of SFAS 133 on the Corporate Use of Derivatives, Volatility, and Earnings Management

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

derivatives
hedging
SFAS 133
volatility
earnings management

File:

Download thesis.pdf

Committee Members:

Arun Upneja, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Janine Andrew, Committee Member
Anne L Beatty, Committee Member

Author:

Denizci, Basak

Title:

Pricing Effect of Restaurant Industry Related Factors on Fama French Three Factor Model

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

factors
finance
Fama-French
restaurant

File:

Download Thesis_Basak_Denizci_October_24_2006.pdf

Committee Members:

Arun Upjena, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
David Allen Cranage, Committee Member
Timothy T Simin, Committee Member

Author:

Lee, Chung Hun

Title:

Towards Understanding Consumer Processing of Online Negative-Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

organizatinal response
opinion consensus
negative word-of-mouth communication
Electronic word-of-mouth
potential consumers
attitude change

File:

Download CHL_Final_Draft_0616.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Breffni M Noone, Committee Member
Deborah Lee Kerstetter, Committee Member

Author:

Li, Chieh-Lu

Title:

A MULTI-ETHNIC COMPARISON OF SERVICE QUALITY AND SATISFACTION IN NATIONAL FOREST RECREATION

Graduate Program:

Leisure Studies

Keywords:

EXPERIENCE
CROWDING
SERVICE QUALITY
SATISFACTION
MULTI-ETHNIC
FOREST RECREATION

File:

Download chiehluli-dissertation.pdf

Committee Members:

Harry C Zinn, Committee Chair/Co-Chair
Alan R Graefe, Committee Member
Deborah Lee Kerstetter, Committee Member
Anna S Mattila, Committee Member

Author:

Wang, Chen-Ya

Title:

THE IMPACT OF SERVICESCAPES ON THE PRE-CONSUMPTION AUTHENTICITY ASSESSMENTS OF ETHNIC-ORIENTED SERVICES

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

authenticity assessments
servicescape
ethnic-oriented services

File:

Download Chenya_dissertation_0303_2.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Dr Karthik Namasivayam, Committee Member
Breffni M Noone, Committee Member
Margaret Grace Meloy, Committee Member
James Landis Rosenberger, Committee Member

Author:

Kim, Eun Kyoo

Title:

CONSUMER PERCEPTIONS OF GREEN CAUSE-RELATED MARKETING (CRM) PRICE FAIRNESS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Cause-Related Marketing (CRM)
Green Marketing
Price Fairness

File:

Download Dissertation_Eun_Kyoo_Kim_1.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Daniel John Mount, Committee Member
Breffni M Noone, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Ro, Hee Jung

Title:

A TYPOLOGY OF CONSUMER DISSATISFACTION RESPONSES: EXIT, VOICE, LOYALTY, AND “MORE”

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer complaining behavior
dissatisfaction responses
exit
voice
loyalty
and negelct

File:

Download DISSERTATION_Revised__Final_.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Margaret Grace Meloy, Committee Member
Karen Boomer, Committee Member

Author:

Xie, Hui

Title:

EXAMINING THE ROLE OF ONBOARD ATTRIBUTES AND TEMPORAL DISTANCE IN INDIVIDUALS’ PRE-PURCHASE EVALUATION OF A CRUISE

Graduate Program:

Recreation, Park and Tourism Management

Keywords:

attribute
decision making
cruising
temporal distance

File:

Download Xie_dissert_final.pdf

Committee Members:

Deborah Lee Kerstetter, Dissertation Advisor/Co-Advisor
Deborah Lee Kerstetter, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Alan R Graefe, Committee Member
Garry Chick, Committee Member

Author:

Yen, I-yin

Title:

What does the community have to say? The role of expected impacts, affect, political trust, and justice in tourism attitudes and intentions

Graduate Program:

Leisure Studies

Keywords:

Tourism attitude
tourism impact
political trust
behavioral intention
community tourism
Taiwan

File:

Download YENIYin-Dissertation.pdf

Committee Members:

Deborah Lee Kerstetter, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Duarte B Morais, Committee Member
Harry C Zinn, Committee Member

Author:

Miao, Li

Title:

CONSUMERS’ EMOTIONAL RESPONSES TO SERVICE ENCOUNTERS: THE INFLUENCE OF OTHER CONSUMERS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

service encounters
emotional responses
other consumers

File:

Download 06-16-08-influence_of_other_consumers-li_miao.pdf

Committee Members:

Daniel John Mount, Committee Chair/Co-Chair
Anna S Mattila, Committee Chair/Co-Chair
Dr Karthik Namasivayam, Committee Member
Dr William Ross, Committee Member
James Landis Rosenberger, Committee Member

Author:

Kim, Min Gyung

Title:

THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

surprise
delight
expectation
explanation
satisfaction

File:

Download Min_Kim_Dissertation.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Karthik Namasivayam, Committee Member
Breffni M Noone, Committee Member
Harry Zinn, Committee Member

Author:

Guchait, Priyanko

Title:

EXAMINING THE INFLUENCE OF SHARED MENTAL MODELS AND TRANSACTIVE MEMORY SYSTEMS ON THE EFFECTIVENESS OF SERVICE MANAGEMENT TEAMS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

team engagement
Shared mental models
transactive memory systems
team learning behavior
team effectiveness

File:

Download Priyanko_Guchait_Final_Aug_12.pdf

Committee Members:

Michael J Tews Jr., Dissertation Advisor/Co-Advisor
Michael J Tews Jr., Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Susan Mohammed, Committee Member
Karthik Namasivayam, Committee Member
Paul Clark, Committee Member

Author:

Kuo, Pei-Jou

Title:

THE EFFECTS OF CHOICE VARIETY AND SPECIFICATION TYPE ON CUSTOMIZATION PROCESS SATISFACTION

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Mass customization
Choice variety
Specification type
Process Satisfaction
Foodservices

File:

Download Dissertation_Pei-Jou_Kuo_Final.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Karthik Namasivayam, Committee Member
James Landis Rosenberger, Committee Member

Author:

Xiao, Qu

Title:

CORPORATE EFFECTS AND CORE COMPETENCIES: THE INFLUENCE OF CORPORATE STRATEGIES ON THE PERFORMANCE OF HOTELS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hotel owner
core competence
corporate strategy
Corporate effects
hotel performance

File:

Download Qu_Xiao_Dissertation_Final-2.pdf

Committee Members:

John W. O'neill, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Daniel John Mount, Committee Member
Donald C Hambrick, Committee Member

Author:

Atalay, Ayse Selin

Title:

MORTALITY SALIENCE AND CONSUMER RISK TAKING: STRIVING FOR PERSONAL CONTROL AND SELF-ESTEEM

Graduate Program:

Business Administration

Keywords:

risk taking
need for control
need for self esteem
terror management
risk aversion
consumer decision making
mortality salience

File:

Download ayse_selin_atalay-_thesis-march_2007.pdf

Committee Members:

Johann Baumgartner, Committee Chair/Co-Chair
Margaret Grace Meloy, Committee Chair/Co-Chair
William T Ross, Committee Member
Melvin Michael Mark, Committee Member
Anna S Mattila, Committee Member

Author:

Duman, Teoman

Title:

A model of perceived value for leisure travel products

Graduate Program:

Leisure Studies

Keywords:

leisure travel
perceived value
perceived transaction value
cruise vacation satisfaction
cruise vacation value
affect

File:

Download dissertation_july_12_2002.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
Deborah Lee Kerstetter, Committee Member
Daniel John Mount, Committee Member
Dr Harry Zinn, Committee Member

Author:

Zhao, Xinyuan

Title:

Self-Regulatory Focus, Organizational Climate and Training Effectiveness

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

psychological safety
organizational climate
regulatory focus
training effectiveness
training motivation

File:

Download XinyuanZhaoeTD.pdf

Committee Members:

Anna S Mattila, Committee Member
William L Harkness, Committee Member
James Lewis Farr, Committee Member
Albert Laurence Bartlett Iii, Committee Member
Karthik Namasivayam, Committee Chair/Co-Chair

Author:

Kim, YongHee

Title:

COMPETITIVE DYNAMICS AND STRATEGIC PRICING DECISIONS: OBSERVATIONS FROM THE LODGING INDUSTRY

Graduate Program:

Human Development and Family Studies

Keywords:

pricing
strategy
competitive dynamics
hotel
interaction
strategic decision

File:

Download DISSERTATION_YONGHEE_KIM_FINAL.pdf

Committee Members:

John O'neill, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Member
Amit Sharma, Committee Member
Donald C Hambrick, Committee Member
John W. O'neill, Committee Chair/Co-Chair

Author:

Hanks, Lydia

Title:

The Impact of Purchase Type, Pre-purchase Mood, and Gender on Levels of Consumer Guilt in an Impulse Purchase Context

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer guilt
impulse purchase
guilt
mood

File:

Download Hanks_Dissertation_5-31-12.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Dr Harry Zinn, Committee Member

Author:

Yang, Wan

Title:

The Impact of Status Seeking and Product Type on the Purchase of Luxury Goods and Luxury Experiential Services

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

luxury consumption
identity signaling
cultural capital
status consumption
experiential services
experience recommendation

File:

Download Wan_Dissertation_Final_Submission.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Hubert Van Hoof, Committee Member
Harry Zinn, Committee Member

Author:

Ozdemir, Ozgur

Title:

The Impact Of Internationalization on the IPO Performance Of Service Firms: Examination of Initial Returns, Long-Run Performance and Survivability

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

IPO
Underpricing
Internationalization
Performance

File:

Download Ozgur_Ozdemir_Dissertation_080112.pdf

Committee Members:

Arun Upneja, Dissertation Advisor/Co-Advisor
Arun Upneja, Committee Chair/Co-Chair
Amit Sharma, Committee Member
Anna S Mattila, Committee Member
Karl A Muller Iii, Committee Member
James Landis Rosenberger, Committee Member

Author:

Becker, Frederick Walter

Title:

The Impact of Fun in the Workplace on Experienced Fun, Work Engagement, Constituent Attachment, and Turnover Among Entry-level Service Employees

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

fun at work
employee turnover
socializing with coworkers
manager support for fun
experienced fun
work engagement

File:

Download FBecker_Document.pdf

Committee Members:

Michael J Tews Jr., Dissertation Advisor/Co-Advisor
Albert Laurence Bartlett Iii, Committee Member
Susan Mohammed, Committee Member
Anna S Mattila, Committee Member

Author:

Zhang, Lu

Title:

Decipher the menu: The impact of language barriers on decision-making

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Language barrier
preference fluency
power
and choice

File:

Download 1-Dissertation_Lu_final_version.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Member
Hubert Van Hoof, Committee Member
Margaret Grace Meloy, Committee Member
Yu Zhang, Committee Member

Author:

Wu, Luorong

Title:

Multisensory Information And Targeted Online Advertising: a Mental Imagery Approach

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

multisensory imagery
targeted advertising
hospitality marketing

File:

Download Wu_Final.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Mcginley, Sean Patrick

Title:

How carer variety influences career trajectories: A study in the US hotel industry

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Career Variety
Protean Career
Career Satisfaction
Turnover
Career Change
Organizational Commitment

File:

Download McGinley_Dissertation.pdf

Committee Members:

Hubert Van Hoof, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Larry Ross Martinez, Committee Member
Donald C Hambrick, Committee Member

Author:

Choi, Choongbeom

Title:

The role of internal and external reference prices in the lodging industry

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

reference price
price evaluation
lodging industry

File:

Download Dissertation-FINAL.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Seoki Lee, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Han, Ju Yeon

Title:

Not all advertisements are created equal: The role of construal level on hedonic and utilitarian attributes

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hedonic attributes
utilitarian attributes
construal level theory

File:

Download Juyeon_Han-_Final.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Stadler Blank, Ashley Michelle

Title:

Putting a Price on Participation: The Role of Consumer Costs and Benefits

Graduate Program:

Business Administration

Keywords:

consumer participation
design
production
price fairness
willingness to pay

File:

Download Ashley_Stadler_Blank_Dissertation_Grad_School_Format.pdf

Committee Members:

Lisa Elizabeth Bolton, Dissertation Advisor/Co-Advisor
Johann Baumgartner, Committee Member
Anna S Mattila, Committee Member
Xiaoyue Niu, Committee Member

Author:

Kwon, Eunjin

Title:

Choosing Where To Eat Versus What To Eat: the Effects Of Choice Order And Construal Level

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

choice
construal level
consumer behavior
restaurant
menu

File:

Download Kwon_Dissertation_Final_4_18.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Michael J Tews Jr., Committee Member
Deborah Lee Kerstetter, Committee Member
Karen Page Winterich, Committee Member

Author:

Fan, Alei

Title:

Touch vs. Tech in Service Encounters

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Service encounter management
consumer behaviour
service technology
customer-company relationship
service guarantee

File:

Download PhD_Dissertation_-_Alei_Fan.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Liu, Qing

Title:

Advertising painful yet pleasurable experiences: The interaction of hedonic frame and regulatory focus

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Hospitality Management
Marketing
Advertising
Consumer Behavior
Regulatory Focus
Hedonic Consumption

File:

Download Liu_Dissertation.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Author:

Lu, Zhi

Title:

HOW DOES ORGANIZATIONAL POWER AFFECT ORGANIZATION PERCEPTIONS?

Graduate Program:

Business Administration

Keywords:

Organizational Power
Organizational Type
Organization Perceptions

File:

Download Zhi_Lu_dissertation.pdf

Committee Members:

Lisa Elizabeth Bolton, Dissertation Advisor/Co-Advisor
Lisa Elizabeth Bolton, Committee Chair/Co-Chair
Hans Baumgartner, Committee Member
Margaret Grace Meloy, Committee Member
Anna S Mattila, Outside Member
Mosuk Chow, Committee Member

Author:

Gao, Yixing

Title:

THE EFFECT OF OTHER CONSUMERS, LOYALTY TIER AND REWARD UNCERTAINTY ON CONSUMERS’ LOYALTY REWARD DONATION

Graduate Program:

Hospitality Management

Keywords:

loyalty reward
donation
csr
loyalty program

File:

Download yzg104.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Seoki Lee, Committee Member
Karen Page Winterich, Outside Member

Author:

Song, Sujin

Title:

MOTIVATION OF INTERNATIONALIZATION AND ITS OUTCOME IN THE HOSPITALITY INDUSTRY

Graduate Program:

Hospitality Management

Keywords:

Internationalization
Hospitality Industry
Upper Echelons Theory
Neoinstitutional Theory
Environment dimensions
Top Executives
Firm performance

File:

Download Dissertation_final_submission.pdf

Committee Members:

Seoki Lee, Dissertation Advisor/Co-Advisor
Seoki Lee, Committee Chair/Co-Chair
Amit Sharma, Committee Member
Anna S Mattila, Committee Member
Donald C Hambrick, Outside Member

Author:

Ozanne, Marie Evelyne

Title:

“IT’S NOT ABOUT YOUR BRAND, IT’S ABOUT ME”: LOOKING GOOD WHEN USING THE “LIKE” ON BRAND POSTS

Graduate Program:

Hospitality Management

Keywords:

Like
social media
WOM
Social acceptance
psychological ownership
social network sites

File:

Download Dissertation-Marie_Ozanne.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Michael J Tews Jr., Committee Member
S. Shyam Sundar, Outside Member

Author:

Song, Myungkeun

Title:

Exploring Bundling Strategies for Total Revenue Management

Graduate Program:

Hospitality Management

Keywords:

Revenue management
Total revenue management
Bundling
Bundle discount framings
Customied bundlings
Hedonic and utilitarian consumtpin nature

File:

Download Dissertation-Myungkeun_Song.pdf

Committee Members:

Breffni Noone, Dissertation Advisor/Co-Advisor
Breffni Noone, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Hubert Van Hoof, Committee Member
Lisa Elizabeth Bolton, Outside Member

Author:

Hermans, Olaf

Title:

Exploring the role of grounded relationship quality and loyal customer contribution in the satisfaction-loyalty chain in ongoing service relationships

Graduate Program:

Hospitality Management

Keywords:

service relationships
loyalty
relationship quality
satisfaction
co-ownership
dyads

File:

Download 20190331_Olaf_Hermans_Doctoral_Dissertation_Hospitality_Management.pdf

Committee Members:

Hubert Van Hoof, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Donna L Quadri-Felitti, Committee Member
Michael J Tews, Jr., Committee Member
Denise Haunani Solomon, Outside Member

Author:

Hwang, Yoohee

Title:

WHEN SMART LOYALTY PROGRAM MEMBERS GIVE A BUZZ ABOUT THEIR EXPERIENCES

Graduate Program:

Hospitality Management

Keywords:

loyalty reward program
word of mouth
product attachment
smart shopper
redemption behavior

File:

Download final_draft_6-26.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Donna L Quadri-Felitti, Committee Member
Hubert Van Hoof, Committee Member
Lisa Elizabeth Bolton, Outside Member

Author:

Ouyang, Yuxia

Title:

THE INFLUENCE OF CONSUMPTION INFORMATION ON THE VALUATION OF ORGANIC FOOD AND THE MODERATING EFFECT OF CONSUMER CITIZENSHIP

Graduate Program:

Hospitality Management

Keywords:

Consumption information
Consumer citizenship
Organic food
Willingness to pay
Economic valuation
Mixed methods

File:

Download Yuxia_Ouyang_-_Dissertation_-_Final.pdf

Committee Members:

Amit Sharma, Dissertation Advisor/Co-Advisor
Amit Sharma, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Amit Sharma, Outside Member
James Rosenberger, Outside Member
Anna S Mattila, Program Head/Chair

Author:

Cho, Chloe Jin

Title:

The Color Variety Effect: When Colorful Foods Enhance Consumer Perceptions

Graduate Program:

Hospitality Management

Keywords:

colorful food
consumer behavior
food consumption experience
hedonic escalation
food evaluation
food presentation
color variety

File:

Download Dissertation_CHO_Final.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Peter Lawrence Bordi, Jr., Dissertation Advisor/Co-Advisor
Phillip Michael Jolly, Committee Member
Lisa Elizabeth Bolton, Outside Member
Peter Lawrence Bordi, Jr., Committee Chair/Co-Chair
Anna S Mattila, Program Head/Chair

Author:

Choi, Sungwoo

Title:

EXPLORING SERVICE FAILURES AND RECOVERY EFFORTS MADE BY SERVICE ROBOTS

Graduate Program:

Hospitality Management

Keywords:

Service robots
Service Failures
Service recovery
Anthropomorphism
Social cognition

File:

Download Dissertation_Sungwoo_Choi.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Phillip Michael Jolly, Committee Member
Donna L Quadri-Felitti, Committee Member
Lisa Elizabeth Bolton, Outside Member
Anna S Mattila, Program Head/Chair

Author:

Yoo, Eun Jung

Title:

Tasting Cultures: Food, Culture, Media and Tourism

Graduate Program:

Recreation, Park and Tourism Management

Keywords:

Tourism representations
Food and culinary culture
Travel blogs
Asia
LEDCs

File:

Download Dissertation.pdf

Committee Members:

Garry Chick, Dissertation Advisor/Co-Advisor
Garry Chick, Committee Chair/Co-Chair
Deborah Lee Kerstetter, Committee Member
Anna S Mattila, Committee Member
Michael Grant Schmierbach, Committee Member

Author:

Kim, Bora

Title:

Antecedents and Consequences of CEO Celebrity in the Restaurant Industry

Graduate Program:

Hospitality Management

Keywords:

CEO
Celebrity
Restaurant
risk-taking
performance
media
social evaluation
social acclaim

File:

Download Dissertation_Bora_final_for_subimssion_revised_2.pdf

Committee Members:

Seoki Lee, Dissertation Advisor/Co-Advisor
Seoki Lee, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Phillip Michael Jolly, Committee Member
Donald C Hambrick, Outside Member
Anna S Mattila, Program Head/Chair

Author:

Ye, Tian

Title:

The Impact of Resource Scarcity Type on Consumer Responses to CSR-related Activities

Graduate Program:

Hospitality Management (PHD)

Keywords:

Resource scarcity
Culture priming
Emotion appeal
Cause scope
Donation intention
Corporate social responsibility

File:

Login to Download

Committee Members:

Heyao Yu, Major Field Member
Seoki Lee, Major Field Member
Anna Mattila, Chair & Dissertation Advisor
Lisa Bolton, Outside Unit & Field Member
Anna S Mattila, Professor in Charge/Director of Graduate Studies