1. The "dark-side" of customer oriented efficiency: injuries and illnesses in order fulfillment services Restricted (Penn State Only) Author: Oh, Nawon Title: The "dark-side" of customer oriented efficiency: injuries and illnesses in order fulfillment services Graduate Program: Business Administration (PHD) Keywords: workplace safetyinjuries and illnessesfulfillment centers File: Login to Download Committee Members: Daniel DellaPosta, Outside Unit & Field MemberBrent Ambrose, Program Head/ChairTessa Recendes, Major Field MemberVilmos Misangyi, Chair & Dissertation AdvisorForrest Briscoe, Major Field Member