David Jonathan Miller, Dissertation Advisor/Co-Advisor David Jonathan Miller, Committee Chair/Co-Chair George Kesidis, Committee Member William Kenneth Jenkins, Committee Member Christopher Collins, Committee Member Kenneth K Kuo, Committee Member
Towards Understanding Consumer Processing of Online Negative-Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies
David Allen Cranage, Dissertation Advisor/Co-Advisor David Allen Cranage, Committee Chair/Co-Chair Anna S Mattila, Committee Member Breffni M Noone, Committee Member Deborah Lee Kerstetter, Committee Member
Zuleima T Karpyn, Dissertation Advisor/Co-Advisor Zuleima T Karpyn, Committee Chair/Co-Chair Turgay Ertekin, Committee Member Derek Elsworth, Committee Member Yilin Wang, Committee Member Kamini Singha, Committee Member
Colin James Barnstable, Dissertation Advisor/Co-Advisor Colin James Barnstable, Committee Chair/Co-Chair Samuel Shaomin Zhang, Committee Member James Robert Connor, Committee Member Alistair J Barber, Committee Member Thomas Wright Gardner, Committee Member
William Kenneth Jenkins, Dissertation Advisor/Co-Advisor William Kenneth Jenkins, Committee Chair/Co-Chair John F Doherty, Committee Member Vijaykrishnan Narayanan, Committee Member Dr Y Xie, Committee Member
David J Feith, Ph D, Dissertation Advisor/Co-Advisor David J Feith, Committee Chair/Co-Chair Anthony Edward Pegg, Committee Member Lisa M Shantz, Committee Member Edward Joseph Gunther, Committee Member Scot R Kimball, Committee Member Barbara Ann Miller, Committee Member
Anna S Mattila, Dissertation Advisor/Co-Advisor Anna S Mattila, Committee Chair/Co-Chair Dr Karthik Namasivayam, Committee Member Breffni M Noone, Committee Member Margaret Grace Meloy, Committee Member James Landis Rosenberger, Committee Member
Chunshan Song, Dissertation Advisor/Co-Advisor Chunshan Song, Committee Chair/Co-Chair Yongsheng Chen, Committee Member Andre Louis Boehman, Committee Member Michael John Janik, Committee Member
