1. Control Models of Lehman's 7th Law of Software Engineering in Single & Duopolistic Markets Open Access Author: Fan, James Title: Control Models of Lehman's 7th Law of Software Engineering in Single & Duopolistic Markets Graduate Program: Mathematics Keywords: optimal controlLehman's 7th lawdigital distribution File: Download JF-Dissertation.pdf Committee Members: Andrew Leonard Belmonte, Thesis Advisor/Co-AdvisorChristopher Griffin, Thesis Advisor/Co-Advisor
2. Touch vs. Tech in Service Encounters Open Access Author: Fan, Alei Title: Touch vs. Tech in Service Encounters Graduate Program: Hotel, Restaurant, and Institutional Management Keywords: Service encounter managementconsumer behaviourservice technologycustomer-company relationshipservice guarantee File: Download PhD_Dissertation_-_Alei_Fan.pdf Committee Members: Anna S Mattila, Dissertation Advisor/Co-AdvisorAnna S Mattila, Committee Chair/Co-ChairHubert Van Hoof, Committee MemberDavid Allen Cranage, Committee MemberLisa Elizabeth Bolton, Committee Member
