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Author:

Kokkinou, Alinda

Title:

USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hospitality
self-service technology
simulation
services

File:

Download Kokkinou_2010.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Michael J Tews Jr., Committee Member
Hubert Van Hoof, Committee Member
Arunachalam Ravindran, Committee Member

Author:

Denizci, Basak

Title:

Pricing Effect of Restaurant Industry Related Factors on Fama French Three Factor Model

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

factors
finance
Fama-French
restaurant

File:

Download Thesis_Basak_Denizci_October_24_2006.pdf

Committee Members:

Arun Upjena, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
David Allen Cranage, Committee Member
Timothy T Simin, Committee Member

Author:

Lee, Bo-Youn

Title:

CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

causal attribution
service failures
self-service technologies
service recovery

File:

Download BoyounLee_DISSERTATION_v2.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Carolyn U Lambert, Committee Member
Daniel John Mount, Committee Member
S. Shyam Sundar, Committee Member

Author:

Lee, Chung Hun

Title:

Towards Understanding Consumer Processing of Online Negative-Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

organizatinal response
opinion consensus
negative word-of-mouth communication
Electronic word-of-mouth
potential consumers
attitude change

File:

Download CHL_Final_Draft_0616.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Breffni M Noone, Committee Member
Deborah Lee Kerstetter, Committee Member

Author:

Ro, Hee Jung

Title:

A TYPOLOGY OF CONSUMER DISSATISFACTION RESPONSES: EXIT, VOICE, LOYALTY, AND “MORE”

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer complaining behavior
dissatisfaction responses
exit
voice
loyalty
and negelct

File:

Download DISSERTATION_Revised__Final_.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Margaret Grace Meloy, Committee Member
Karen Boomer, Committee Member

Author:

Lee, Hee Seok

Title:

Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and willingness to disclose information

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

willingness to disclose information
customer loyalty
CRM
perceived control
privacy concern
perceived value

File:

Download HeeSeokLee.pdf

Committee Members:

Carolyn U Lambert, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Karthik Namasivayam, Committee Member
Dongwon Lee, Committee Member

Author:

Hwang, Jungjin

Title:

The Impacts of Nutrition Information on Consumers Evaluations toward Fast Food Meals

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Nutrition information
Fast food
Consumer behavior

File:

Download The_Impacts_of_Nutrition_Information_on_Consumer_Evaluations_toward_Fast_Food_Meals.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Peter Lawrence Bordi Jr., Committee Member
Martha T Conklin, Committee Member
Edgar Paul Yoder, Committee Member

Author:

Boushra, Manal

Title:

THE INFLUENCE OF WEB SITE FEATURE-BASED INTERACTIVITY ON USERS’ ATTITUDES AND ONLINE BEHAVIORS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

level of interactivity
interactivity of web site
web site
web users attitudes

File:

Download Manal_Boushra_Dissertation_PDF_Format.pdf

Committee Members:

David Allen Cranage, Committee Chair/Co-Chair
Carolyn U Lambert, Committee Chair/Co-Chair
Elwood Lewis Shafer, Committee Member
William L Harkness, Committee Member

Author:

Kuo, Pei-Jou

Title:

THE EFFECTS OF CHOICE VARIETY AND SPECIFICATION TYPE ON CUSTOMIZATION PROCESS SATISFACTION

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Mass customization
Choice variety
Specification type
Process Satisfaction
Foodservices

File:

Download Dissertation_Pei-Jou_Kuo_Final.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Karthik Namasivayam, Committee Member
James Landis Rosenberger, Committee Member

Author:

Hanks, Lydia

Title:

The Impact of Purchase Type, Pre-purchase Mood, and Gender on Levels of Consumer Guilt in an Impulse Purchase Context

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer guilt
impulse purchase
guilt
mood

File:

Download Hanks_Dissertation_5-31-12.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Dr Harry Zinn, Committee Member