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Start Over Graduate Program Workforce Education and Development Author Last Name Smith

1. EXEMPLARY PERFORMANCE IN FOUR AREAS OF EXPERTISE IN WORKPLACE LEARNING AND PERFORMANCE (WLP): A CRITICAL INCIDENT ANALYSIS

open_access
Open Access
Author:
Smith, Terri Freeman
Title:
EXEMPLARY PERFORMANCE IN FOUR AREAS OF EXPERTISE IN WORKPLACE LEARNING AND PERFORMANCE (WLP): A CRITICAL INCIDENT ANALYSIS
Graduate Program:
Workforce Education and Development
Keywords:
EXEMPLARY
PERFORMANCE
WORKPLACE LEARNING AND PERFORMANCE
WLP
AREAS OF EXPERTISE
CRITICAL INCIDENT ANALYSIS
typical
average
superstar
best-in-class
ASTD
Competency Modeling
File:
Download Smith_F._Terri_Exemplary_Performance_April_11_2006.pdf
Committee Members:
William J Rothwell, Committee Chair/Co-Chair
Wesley Edward Donahue, Committee Member
Judith Ann Kolb, Committee Member
Edgar Paul Yoder, Committee Member

2. Development of Business Standards for Improving Service Quality for Consumers with Disabilities within the U.S. Service Industry: A Modified Delphi Study

open_access
Open Access
Author:
Smith, Tammy Buckley
Title:
Development of Business Standards for Improving Service Quality for Consumers with Disabilities within the U.S. Service Industry: A Modified Delphi Study
Graduate Program:
Workforce Education and Development
Keywords:
Disability
Disabilities
Customer Service
Consumers
Standards
Best Practices
Quality
Americans with Disabilities Act
File:
Download TammySmithFinalDissertationSubmittedOctober252013.pdf
Committee Members:
William J Rothwell, Dissertation Advisor/Co-Advisor
Susan E Cromwell, Committee Member
Wesley Edward Donahue, Committee Member
Andrew Justin Mowen, Special Member