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1. CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES

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2. Towards Understanding Consumer Processing of Online Negative-Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies

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Open Access

3. Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and willingness to disclose information

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4. THE COMPARISON OF THE PREDICTIVE ABILITY OF DIFFERENT COST-OF-EQUITY CAPITAL MODELS FOR THE LODGING INDUSTRY

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Open Access

5. effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants

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Open Access