1. Redesigning a Healthcare Delivery System: Integrated Analysis from Service Processes to System Structures Open Access Author: Kang, Hyo Jung Title: Redesigning a Healthcare Delivery System: Integrated Analysis from Service Processes to System Structures Graduate Program: Industrial Engineering Keywords: Healthcare systems engineeringoperations research in healthcarepatient flowemergency department performance measure File: Download Dissertation___Final.pdf Committee Members: Harriet Black Nembhard, Dissertation Advisor/Co-AdvisorHarriet Black Nembhard, Committee Chair/Co-ChairPaul M Griffin, Committee MemberGuodong Pang, Committee MemberKyoungrae Jung, Committee MemberColleen M Rafferty, Special Member