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Author:

Maneotis, Sarina M.

Title:

Customer Citizenship Behavior and Employee Strain: Validity Evidence for a New Source of Workplace Helping Behavior and when it Matters Helping Behavior And When It Matters

Graduate Program:

Psychology

Keywords:

citizenship
customer service
employee well-being
customer behavior
scale development

File:

Download Maneotis_Dissertation_7.30.2014.pdf

Committee Members:

Alicia Ann Grandey, Dissertation Advisor/Co-Advisor
James Lewis Farr, Committee Member
Samuel Todd Hunter, Committee Member
David Manuel Almeida, Committee Member