1. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' Open Access Author: Maneotis, Sarina M. Title: The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' Graduate Program: Psychology Keywords: Prosocial MotivationService PerformanceEmotional Labor File: Download Maneotis_Final_Thesis.pdf Committee Members: Alicia Grandey, Thesis Advisor/Co-AdvisorAlicia Ann Grandey, Thesis Advisor/Co-Advisor
