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Start Over Graduate Program Workforce Education and Development Committee Member William J Rothwell Committee Member Judith Ann Kolb Committee Member Edgar Paul Yoder Keyword Metrics

1. A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER GROUP

open_access
Open Access
Author:
Imroz, Sohel M
Title:
A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER GROUP
Graduate Program:
Workforce Education and Development
Keywords:
ITIL
ITSM
Dashboards
Metrics
Request Fulfillment
File:
Download Sohel_Imroz_Dissertation_Final.pdf
Committee Members:
William J Rothwell, Dissertation Advisor/Co-Advisor
William J Rothwell, Committee Chair/Co-Chair
Judith Ann Kolb, Committee Member
Wesley Edward Donahue, Committee Member
Edgar Paul Yoder, Outside Member

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