William J Rothwell, Committee Chair/Co-Chair Wesley Edward Donahue, Committee Member Judith Ann Kolb, Committee Member Edgar Paul Yoder, Committee Member
Development of Business Standards for Improving Service Quality for Consumers with Disabilities within the U.S. Service Industry: A Modified Delphi Study
William J Rothwell, Dissertation Advisor/Co-Advisor Susan E Cromwell, Committee Member Wesley Edward Donahue, Committee Member Andrew Justin Mowen, Special Member