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Start Over Committee Member Wesley Edward Donahue Committee Member William J Rothwell Committee Member Susan E Cromwell

1. THE IMPACT OF IMPROVEMENT TECHNIQUES FROM THE TOYOTA PRODUCTION SYSTEM (TPS) IN A NORTH CENTRAL PENNSYLVANIA HEALTHCARE FACILITY

open_access
Open Access
Author:
Piccolo, John D
Title:
THE IMPACT OF IMPROVEMENT TECHNIQUES FROM THE TOYOTA PRODUCTION SYSTEM (TPS) IN A NORTH CENTRAL PENNSYLVANIA HEALTHCARE FACILITY
Graduate Program:
Workforce Education and Development
Keywords:
Toyota Production System (TPS)
Lean
Return On Investment (ROI)
Impact Study
Long Term Care
Healthcare
reVIEW
File:
Download John_D._Piccolo_Dissertation.pdf
Committee Members:
William J Rothwell, Dissertation Advisor/Co-Advisor
William J Rothwell, Committee Chair/Co-Chair
Susan E Cromwell, Committee Member
Wesley Edward Donahue, Committee Member
Edgar Paul Yoder, Committee Member

2. Development of Business Standards for Improving Service Quality for Consumers with Disabilities within the U.S. Service Industry: A Modified Delphi Study

open_access
Open Access
Author:
Smith, Tammy Buckley
Title:
Development of Business Standards for Improving Service Quality for Consumers with Disabilities within the U.S. Service Industry: A Modified Delphi Study
Graduate Program:
Workforce Education and Development
Keywords:
Disability
Disabilities
Customer Service
Consumers
Standards
Best Practices
Quality
Americans with Disabilities Act
File:
Download TammySmithFinalDissertationSubmittedOctober252013.pdf
Committee Members:
William J Rothwell, Dissertation Advisor/Co-Advisor
Susan E Cromwell, Committee Member
Wesley Edward Donahue, Committee Member
Andrew Justin Mowen, Special Member