eTD Explore

Start Over Graduate Program Psychology Year 2011 Committee Member Stephanie Lanza Keyword performance Keyword personality Author Last Name Grabarek

1. PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS

open_access

Open Access

Author:: Grabarek, Patricia Ewa
Title:: PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS
Graduate Program:: Psychology
Keywords:: customer service
performance
personality
File:: Download Grabarek_Dissertation_FINAL.pdf
Committee Members:: Alicia A. Grandey, Committee Chair/Co-Chair
Rick Jacobs, Committee Member
Stephanie Shields, Committee Member
Stephanie Lanza, Committee Member