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Start Over Graduate Program Psychology Year 2011 Committee Member Rick Jacobs Keyword performance

1. PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS

open_access

Open Access

Author:: Grabarek, Patricia Ewa
Title:: PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS
Graduate Program:: Psychology
Keywords:: customer service
performance
personality
File:: Download Grabarek_Dissertation_FINAL.pdf
Committee Members:: Alicia A. Grandey, Committee Chair/Co-Chair
Rick Jacobs, Committee Member
Stephanie Shields, Committee Member
Stephanie Lanza, Committee Member