Search
Search Results
- Author:
- Strawderman, Lesley
- Title:
- Human Factors Considerations in Quality of Service Metrics for Healthcare Delivery
- Graduate Program:
- Industrial Engineering
- Keywords:
- quality
human factors
service
healthcare delivery
SERVQUAL
- File:
- Download etd.pdf
- Committee Members:
- Rick Koubek, Committee Chair/Co-Chair
M Jeya Chandra, Committee Member
Andris Freivalds, Committee Member
Joel B Haight, Committee Member