Judith Ann Kolb, Dissertation Advisor/Co-Advisor Judith Ann Kolb, Committee Chair/Co-Chair Wesley Edward Donahue, Committee Member Deirdre Mccaughey, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Committee Chair/Co-Chair David Lynn Passmore, Committee Member Judith Ann Kolb, Committee Member Edgar Paul Yoder, Committee Member
Judith Ann Kolb, Dissertation Advisor/Co-Advisor Judith Ann Kolb, Committee Chair/Co-Chair William J Rothwell, Committee Member David Lynn Passmore, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor Deirdre Mccaughey, Committee Member Judith Ann Kolb, Committee Member Edgar Paul Yoder, Committee Member Christopher Alan Calkins, Special Member
Judith Ann Kolb, Dissertation Advisor/Co-Advisor Judith Ann Kolb, Committee Chair/Co-Chair Edgar Paul Yoder, Committee Member Cynthia Pellock, Committee Member Mark D Threeton, Committee Member
Mark D Threeton, Dissertation Advisor/Co-Advisor Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor Edgar Paul Yoder, Committee Member Wesley Edward Donahue, Committee Member Judith Ann Kolb, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Committee Member
A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER GROUP
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Outside Member