A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER GROUP
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Outside Member
