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Start Over Year 2010 Committee Member Daniel John Mount Keyword self-service technologies Author Last Name Lee

Open Access

Author:: Lee, Bo-Youn
Title:: CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: causal attribution
service failures
self-service technologies
service recovery
File:: Download BoyounLee_DISSERTATION_v2.pdf
Committee Members:: David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Carolyn U Lambert, Committee Member
Daniel John Mount, Committee Member
S. Shyam Sundar, Committee Member

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