1. CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES Open Access Author: Lee, Bo-Youn Title: CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES Graduate Program: Hotel, Restaurant, and Institutional Management Keywords: causal attributionservice failuresself-service technologiesservice recovery File: Download BoyounLee_DISSERTATION_v2.pdf Committee Members: David Allen Cranage, Dissertation Advisor/Co-AdvisorDavid Allen Cranage, Committee Chair/Co-ChairCarolyn U Lambert, Committee MemberDaniel John Mount, Committee MemberS. Shyam Sundar, Committee Member
