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Author:

Kokkinou, Alinda

Title:

USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

hospitality
self-service technology
simulation
services

File:

Download Kokkinou_2010.pdf

Committee Members:

David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Michael J Tews Jr., Committee Member
Hubert Van Hoof, Committee Member
Arunachalam Ravindran, Committee Member