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Start Over Year 2010 Committee Member Arunachalam Ravindran Committee Member David Allen Cranage Keyword services

1. USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS

open_access
Open Access
Author:
Kokkinou, Alinda
Title:
USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS
Graduate Program:
Hotel, Restaurant, and Institutional Management
Keywords:
hospitality
self-service technology
simulation
services
File:
Download Kokkinou_2010.pdf
Committee Members:
David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Michael J Tews Jr., Committee Member
Hubert Van Hoof, Committee Member
Arunachalam Ravindran, Committee Member

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