1. The Intersection of Multiple Focal Climates: Safety Climate and Service Climate in a Healthcare Context Open Access Author: Kern, Julie Title: The Intersection of Multiple Focal Climates: Safety Climate and Service Climate in a Healthcare Context Graduate Program: Psychology Keywords: Goal ConflictPatient SatisfactionClimateSafety ClimateServiceCclimateSafety Outcomes File: Download Julie_Kern_Dissertation_-_Formatted.pdf Committee Members: Alicia Grandey, Dissertation Advisor/Co-AdvisorAlicia Grandey, Committee Chair/Co-ChairKevin Murphy, Committee MemberSusan Mohammed, Committee MemberLaura Klein, Committee Member
2. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' Open Access Author: Maneotis, Sarina M. Title: The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' Graduate Program: Psychology Keywords: Prosocial MotivationService PerformanceEmotional Labor File: Download Maneotis_Final_Thesis.pdf Committee Members: Alicia Grandey, Thesis Advisor/Co-AdvisorAlicia Ann Grandey, Thesis Advisor/Co-Advisor
3. A LITTLE GOES A LONG WAY: ANGER EXPRESSION DURING TECHNOLOGY-MEDIATED PERFORMANCE FEEDBACK Open Access Author: Teague, Sarah Elizabeth Title: A LITTLE GOES A LONG WAY: ANGER EXPRESSION DURING TECHNOLOGY-MEDIATED PERFORMANCE FEEDBACK Graduate Program: Psychology Keywords: angeremotionsfeedbackcreative performance File: Download S_Teague_Thesis_Final_eTD.pdf Committee Members: Alicia Grandey, Thesis Advisor/Co-Advisor
