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- Author:
- Grabarek, Patricia Ewa
- Title:
- PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS
- Graduate Program:
- Psychology
- Keywords:
- customer service
performance
personality
- File:
- Download Grabarek_Dissertation_FINAL.pdf
- Committee Members:
- Alicia A. Grandey, Committee Chair/Co-Chair
Rick Jacobs, Committee Member
Stephanie Shields, Committee Member
Stephanie Lanza, Committee Member