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Keyword
- CRM1
- Electronic word-of-mouth1
- Healthful children's menu1
- attitude change1
- caregivers' dining behavior1
- causal attribution1
- consumer empowerment1
- customer loyalty1
- negative word-of-mouth communication1
- nutrition information1
- opinion consensus1
- organizatinal response1
- perceived CSR1
- perceived control1
- perceived value1
- potential consumers1
- privacy concern1
- self-service technologies1
- service failures1
- service recovery1