Multi-Level Acceptance and Commitment to Technology Change in Governmental Agencies

Open Access
Rizzuto, Tracey Ellen
Graduate Program:
Doctor of Philosophy
Document Type:
Date of Defense:
October 08, 2004
Committee Members:
  • Dr Steven Sawyer, Committee Member
  • Dr Jeanette Cleveland, Committee Member
  • James Lewis Farr, Committee Member
  • Susan Mohammed, Committee Chair
  • information technology
  • organizational change
  • government
  • training
  • acceptance
  • commitment
This study presented two models of technology implementation set within the context of the multiple-agency SAP database unification endeavor initiated by the state of Pennsylvania. The individual-level model explored the influence of person characteristics (willingness to learn and openness to change) on implementation process attitudes and behaviors (implementation acceptance, and training quantity and quality), and on outcome variables (commitment to and satisfaction with technological change). The second model proposed isomorphic relationships at the organization-level, also including adaptability and organizational learning culture inputs, and a measure of inter-agency information-exchange. Using structural equation modeling, willingness to learn and openness to change were associated with implementation attitudes toward training quality and implementation acceptance. These are two related process variables that strengthen the psychological implementation readiness. Training quality also predicted affective and normative commitment to technology change, as well as individual-level implementation satisfaction. Due to sample restrictions, hypothesis testing was used to measure organization-level variables and revealed a significant relationship between training quantity and continuance commitment to change. Archival training data, agency management interviews, and questionnaires assessing employees’ perceptions across various governmental agencies were used to test the proposed relationships.