AN EXAMINATION OF THE PREDICTORS OF WORK ENGAGEMENT OF THE HEALTH CARE WORKFORCE IN OMAN AND THE UAE

Open Access
Author:
Al Khadhuri, Jamal Eid
Graduate Program:
Workforce Education and Development
Degree:
Doctor of Philosophy
Document Type:
Dissertation
Date of Defense:
December 12, 2017
Committee Members:
  • Judith A. Kolb, Dissertation Advisor
  • Judith A. Kolb, Committee Chair
  • William J. Rothwell, Committee Member
  • Mark D. Threeton, Committee Member
  • Edgar P. Yoder, Outside Member
Keywords:
  • work engagement
  • JD-R model
  • job demands
  • job resources
Abstract:
Work engagement is one of the most studied concepts in the practice of human resource and organization development because of its established link to achieving organizational desired outcomes. The purpose of this comparative international study was to examine and compare the relationships among demographic characteristics, job resources, job demands, job satisfaction, and work engagement in health care workforces in the Sultanate of Oman and the United Arab Emirates. This empirical research provided a foundation for the study of work engagement among health care professionals. The target population for the study was all health care professionals working in public (government sponsored) health care settings in Oman and the UAE. The study employed a quantitative survey method that also included six open-ended questions to allow for more in-depth exploration of the variables of interest. A sample of 677 physicians and nurses (Oman= 353, UAE= 324) was included in the study by using criterion-based purposive sampling to select hospitals and by using stratified random sampling of physicians and nurses working in these hospitals. The results of the study indicated that work engagement had a positive correlation with the job resources (i.e., autonomy, supervisory coaching, and performance feedback; .425) and with job satisfaction (.562). In the Oman sample, job satisfaction (Beta= .376, P-value= .000) and role ambiguity (Beta= .291, P-value= .000) were statistically significant and attributed to work engagement. In the UAE group, the variables job satisfaction and workload were statistically significant (both at Beta= .311, P-value= .000).