Municipal Police Officer Job Satisfaction in Cumberland County Pennsylvania: A Study of Organizational Development in Small Police Departments

Open Access
Julseth, Jason
Graduate Program:
Criminal Justice
Master of Arts
Document Type:
Master Thesis
Date of Defense:
March 17, 2010
Committee Members:
  • James M Ruiz, Thesis Advisor
  • police officer job satisfaction
  • police organizational development
Current literature on policing indicates that the retention rate of patrol officers is on a steady decline. Varying factors that encompass policing as a whole, including fatigue, stress, and workload, appear to be some of the reasons for turnover rates in police departments. This paper examines the perceptions of issues related to job satisfaction and correlating factors in order to substantiate patrol officers’ views of contemporary policing in Cumberland County, Pennsylvania. Municipal police officers from several south central Pennsylvania police departments were surveyed to determine any significant differences between their discernment of job satisfaction and previous research regarding police perceptions of job satisfaction, to include any correlations of satisfaction with administration, shiftwork, equipment, community support, and other organizational issues.