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1. USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS

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2. APPLYING MULTILEVEL MODELS TO HEALTH SERVICES RESEARCH FOR CHILDREN WITH MENTAL HEALTH PROBLEMS

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3. Chromaticism, Word Painting, and the Tenebrae Responsories: The Stylistic Connections Between Carlo Gesualdo and Pomponio Nenna

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