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Author:

Fan, Alei

Title:

Touch vs. Tech in Service Encounters

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

Service encounter management
consumer behaviour
service technology
customer-company relationship
service guarantee

File:

Download PhD_Dissertation_-_Alei_Fan.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member