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Author:

Hermans, Olaf

Title:

Exploring the role of grounded relationship quality and loyal customer contribution in the satisfaction-loyalty chain in ongoing service relationships

Graduate Program:

Hospitality Management

Keywords:

service relationships
loyalty
relationship quality
satisfaction
co-ownership
dyads

File:

Download 20190331_Olaf_Hermans_Doctoral_Dissertation_Hospitality_Management.pdf

Committee Members:

Hubert Van Hoof, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Donna L Quadri-Felitti, Committee Member
Michael J Tews, Jr., Committee Member
Denise Haunani Solomon, Outside Member