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Start Over Year 2010 Keyword satisfaction

1. THE INFLUENCE OF COOPERATIVE STRUCTURE ON MEMBER COMMITMENT, SATISFACTION AND SUCCESS

open_access
Open Access
Author:
Marete, Mary-Alice Mukiri
Title:
THE INFLUENCE OF COOPERATIVE STRUCTURE ON MEMBER COMMITMENT, SATISFACTION AND SUCCESS
Graduate Program:
Agricultural and Extension Education
Keywords:
satisfaction
organization
cooperative
commitment
success
File:
Download Mary_Dissertation_9_December_2010.pdf
Committee Members:
Joan S Thomson, Dissertation Advisor/Co-Advisor
Joan S Thomson, Committee Chair/Co-Chair
Edgar Paul Yoder, Committee Member
Leland Luther Glenna, Committee Member
Theodore Roberts Alter, Committee Member

2. THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS

open_access
Open Access
Author:
Kim, Min Gyung
Title:
THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS
Graduate Program:
Hotel, Restaurant, and Institutional Management
Keywords:
surprise
delight
expectation
explanation
satisfaction
File:
Download Min_Kim_Dissertation.pdf
Committee Members:
Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Karthik Namasivayam, Committee Member
Breffni M Noone, Committee Member
Harry Zinn, Committee Member