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1. THE INFLUENCE OF COOPERATIVE STRUCTURE ON MEMBER COMMITMENT, SATISFACTION AND SUCCESS

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Open Access

2. THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS

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Open Access

3. The role of environmental attitude on the relationship between perceived quality, perceived value, and satisfaction on festival visitors' behavioral intention: The case of Boryeong Mud Festival

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Open Access

4. A three-component framework for trade show performance evaluation

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Open Access

5. A qualitative study on Chinese tourists in Grand Teton National Park

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Open Access

6. Exploring the role of grounded relationship quality and loyal customer contribution in the satisfaction-loyalty chain in ongoing service relationships

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Open Access

7. MEASURING NURSING HOME RESIDENTS’ CARE EXPERIENCES: AN EXPLORATION OF PREFERENCE IMPORTANCE, PREFERENCE FULFILLMENT, AND OVERALL SATISFACTION WITH CARE

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Open Access

8. Racial-Ethnic Variation in the Residential Environments of Rich Americans

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Open Access

9. The Influence of Personal, Psychological, and Classroom Contextual Factors on Attitudes Toward EMI and Satisfaction with Coursework in EMI

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Restricted (Penn State Only)