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Author:

Dodd, Ann H.

Title:

CONFLICT COMMUNICATION AND THE USE OF QUALITY MANAGEMENT PRACTICES IN ACADEMIC DEPARTMENTS

Graduate Program:

Communication Arts and Sciences

Keywords:

conflict management
quality management
higher education
group communication
organizational communication

File:

Download Doddthesis.pdf

Committee Members:

Jon F Nussbaum, Committee Chair/Co-Chair
Dennis Stephen Gouran, Committee Member
Michelle E Day, Committee Member
Michael John Dooris, Committee Member