1. Predictive Analytics for Enhancing Customer Service In Electric Utility Open Access Author: Goyal, Raghav Title: Predictive Analytics for Enhancing Customer Service In Electric Utility Graduate Program: Industrial Engineering Keywords: Power outageElectric utilitycustomer serviceprediction modellogistic regression File: Download RaghavGoyal_Thesis_FinalDraft.pdf Committee Members: Vittaldas V Prabhu, Thesis Advisor/Co-Advisor