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Author:

Lee, Hee Seok

Title:

Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and willingness to disclose information

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

willingness to disclose information
customer loyalty
CRM
perceived control
privacy concern
perceived value

File:

Download HeeSeokLee.pdf

Committee Members:

Carolyn U Lambert, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Karthik Namasivayam, Committee Member
Dongwon Lee, Committee Member

Author:

Duman, Teoman

Title:

A model of perceived value for leisure travel products

Graduate Program:

Leisure Studies

Keywords:

leisure travel
perceived value
perceived transaction value
cruise vacation satisfaction
cruise vacation value
affect

File:

Download dissertation_july_12_2002.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
Deborah Lee Kerstetter, Committee Member
Daniel John Mount, Committee Member
Dr Harry Zinn, Committee Member

Author:

Choi, Youngjoon

Title:

The role of environmental attitude on the relationship between perceived quality, perceived value, and satisfaction on festival visitors' behavioral intention: The case of Boryeong Mud Festival

Graduate Program:

Recreation, Park and Tourism Management

Keywords:

satisfaction
perceived value
quality
environmental attitude
nature-based festivals
behavioral intention

File:

Download eTD_Youngjoon_Choi.pdf

Committee Members:

Christine Buzinde, Thesis Advisor/Co-Advisor
Christine Buzinde, Thesis Advisor/Co-Advisor