1. Managing Service Capacity Under Uncertainty Open Access Author: Robbins, Thomas R. Title: Managing Service Capacity Under Uncertainty Graduate Program: Business Administration Keywords: stochastic optimizationmanpower planningcall center File: Download Dissertation_Final.pdf Committee Members: Terry Paul Harrison, Committee Chair/Co-ChairSusan Xu, Committee MemberDouglas J Thomas, Committee MemberTom Michael Cavalier, Committee Member
