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Author:

Ro, Hee Jung

Title:

A TYPOLOGY OF CONSUMER DISSATISFACTION RESPONSES: EXIT, VOICE, LOYALTY, AND “MORE”

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer complaining behavior
dissatisfaction responses
exit
voice
loyalty
and negelct

File:

Download DISSERTATION_Revised__Final_.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Margaret Grace Meloy, Committee Member
Karen Boomer, Committee Member

Author:

Klimek, Shawn Daniel

Title:

EXIT, SUNK COSTS AND GEOGRAPHIC DIVERSIFICATION IN SELECTED U.S. MANUFACTURING INDUSTRIES

Graduate Program:

Economics

Keywords:

regional markets
firm heterogeneity
exit
sunk costs

File:

Download Klimek_Thesis_eTD.pdf

Committee Members:

Mark John Roberts, Committee Chair/Co-Chair
Jon Paul Nelson, Committee Member
James R. Tybout, Committee Member
Spiro E Stefanou, Committee Member