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Author:

Ro, Hee Jung

Title:

A TYPOLOGY OF CONSUMER DISSATISFACTION RESPONSES: EXIT, VOICE, LOYALTY, AND “MORE”

Graduate Program:

Hotel, Restaurant, and Institutional Management

Keywords:

consumer complaining behavior
dissatisfaction responses
exit
voice
loyalty
and negelct

File:

Download DISSERTATION_Revised__Final_.pdf

Committee Members:

Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Daniel John Mount, Committee Member
Margaret Grace Meloy, Committee Member
Karen Boomer, Committee Member