1. Exploring the role of grounded relationship quality and loyal customer contribution in the satisfaction-loyalty chain in ongoing service relationships Open Access Author: Hermans, Olaf Title: Exploring the role of grounded relationship quality and loyal customer contribution in the satisfaction-loyalty chain in ongoing service relationships Graduate Program: Hospitality Management Keywords: service relationshipsloyaltyrelationship qualitysatisfactionco-ownershipdyads File: Download 20190331_Olaf_Hermans_Doctoral_Dissertation_Hospitality_Management.pdf Committee Members: Hubert Van Hoof, Dissertation Advisor/Co-AdvisorAnna S Mattila, Committee Chair/Co-ChairDonna L Quadri-Felitti, Committee MemberMichael J Tews, Jr., Committee MemberDenise Haunani Solomon, Outside Member
