Towards Understanding Consumer Processing of Online Negative-Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies
David Allen Cranage, Dissertation Advisor/Co-Advisor David Allen Cranage, Committee Chair/Co-Chair Anna S Mattila, Committee Member Breffni M Noone, Committee Member Deborah Lee Kerstetter, Committee Member
Johann Baumgartner, Dissertation Advisor/Co-Advisor Johann Baumgartner, Committee Chair/Co-Chair William T Ross, Committee Member Francis Erin Dardis, Committee Member Margaret Grace Meloy, Committee Member
James Harold Mortensen, Committee Chair/Co-Chair Edgar Paul Yoder, Committee Chair/Co-Chair Rama B Radhakrishna, Committee Member Robert Laporte Jr., Committee Member