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1. An Exploratory Study of Competencies of Appreciative Inquiry Practitioners: Discovery

open_access
Open Access
Author:
Newhard, Michele L.
Title:
An Exploratory Study of Competencies of Appreciative Inquiry Practitioners: Discovery
Graduate Program:
Workforce Education and Development
Keywords:
appreciative inquiry
competencies
competency study
strengths-based
organization development
qualitative research
coding
thematic analysis
grounded theory
File:
Download NewhardDissertation2010.pdf
Committee Members:
William J Rothwell, Committee Chair/Co-Chair
Judith Ann Kolb, Committee Member
Edgar Paul Yoder, Committee Member
Susan E Cromwell, Committee Member
Jacqueline M Stavros, Committee Member

2. Critical Success Factors of Constituent Relationship Management (CRM) Strategy in a Higher Education Institution

open_access
Open Access
Author:
Marcinkevage, Carrie
Title:
Critical Success Factors of Constituent Relationship Management (CRM) Strategy in a Higher Education Institution
Graduate Program:
Workforce Education and Development
Keywords:
action research
appreciative inquiry
boundary permeability
boundary theory
critical success factors
CRM
constituent relationship management
customer relationship management
higher education
organizational boundaries
action research
appreciative inquiry
boundary permeability
boundary theory
critical success factors
CRM
constituent relationship management
customer relationship management
higher education
File:
Download Higher_Ed_CRM-Marcinkevage.pdf
Committee Members:
William J Rothwell, Dissertation Advisor/Co-Advisor
William J Rothwell, Committee Chair/Co-Chair
Wesley Edward Donahue, Committee Member
Glen Kreiner, Committee Member
Brian Harold Cameron, Outside Member
Susan Mary Land, Program Head/Chair