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Author:

Choi, Sungwoo

Title:

EXPLORING SERVICE FAILURES AND RECOVERY EFFORTS MADE BY SERVICE ROBOTS

Graduate Program:

Hospitality Management

Keywords:

Service robots
Service Failures
Service recovery
Anthropomorphism
Social cognition

File:

Download Dissertation_Sungwoo_Choi.pdf

Committee Members:

Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Phillip Michael Jolly, Committee Member
Donna L Quadri-Felitti, Committee Member
Lisa Elizabeth Bolton, Outside Member
Anna S Mattila, Program Head/Chair