1. Market and Customer Knowledge and the Role of Value in Firm Performance Open Access Author: Bens, Katrina Jane Title: Market and Customer Knowledge and the Role of Value in Firm Performance Graduate Program: Business Administration Keywords: Market orientationValueCustomer ledPLS File: Download KatrinaBens7-17a.pdf Committee Members: William T Ross, Dissertation Advisor/Co-AdvisorWilliam T Ross, Committee Chair/Co-ChairArvind Rangaswamy, Committee Chair/Co-ChairGary L Lilien, Committee MemberJohn Philip Christman, Committee Member