Dr Gul Kremer Okudan (Thesis), Dr Paul Griffin (Regular Advisor), Thesis Advisor/Co-Advisor Gul Kremer, Thesis Advisor/Co-Advisor Charles David Ray Sr., Thesis Advisor/Co-Advisor
David R Riley Ii, Committee Chair/Co-Chair Michael J Horman, Committee Chair/Co-Chair John Messner, Committee Member James Landis Rosenberger, Committee Member
A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER GROUP
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Outside Member