Search

Start Over Keyword CRM

1. Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and willingness to disclose information

open_access
Open Access
Author:
Lee, Hee Seok
Title:
Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and willingness to disclose information
Graduate Program:
Hotel, Restaurant, and Institutional Management
Keywords:
willingness to disclose information
customer loyalty
CRM
perceived control
privacy concern
perceived value
File:
Download HeeSeokLee.pdf
Committee Members:
Carolyn U Lambert, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Karthik Namasivayam, Committee Member
Dongwon Lee, Committee Member

2. Computational Investigation of a Boundary-layer Ingestion Propulsion System for the Common Research Model

open_access
Open Access
Author:
Blumenthal, Brennan Theodore
Title:
Computational Investigation of a Boundary-layer Ingestion Propulsion System for the Common Research Model
Graduate Program:
Aerospace Engineering
Keywords:
Boundary-layer Ingestion
Propulsion
CFD
USM3D
NPSS
CDISC
Common Research Model
CRM
File:
Download B_Blumenthal_MS_Thesis_V8-ZS.pdf
Committee Members:
Mark David Maughmer, Thesis Advisor/Co-Advisor
Sven Schmitz, Thesis Advisor/Co-Advisor
George A Lesieutre, Thesis Advisor/Co-Advisor

3. Critical Success Factors of Constituent Relationship Management (CRM) Strategy in a Higher Education Institution

open_access
Open Access
Author:
Marcinkevage, Carrie
Title:
Critical Success Factors of Constituent Relationship Management (CRM) Strategy in a Higher Education Institution
Graduate Program:
Workforce Education and Development
Keywords:
action research
appreciative inquiry
boundary permeability
boundary theory
critical success factors
CRM
constituent relationship management
customer relationship management
higher education
organizational boundaries
action research
appreciative inquiry
boundary permeability
boundary theory
critical success factors
CRM
constituent relationship management
customer relationship management
higher education
File:
Download Higher_Ed_CRM-Marcinkevage.pdf
Committee Members:
William J Rothwell, Dissertation Advisor/Co-Advisor
William J Rothwell, Committee Chair/Co-Chair
Wesley Edward Donahue, Committee Member
Glen Kreiner, Committee Member
Brian Harold Cameron, Outside Member
Susan Mary Land, Program Head/Chair