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Author:

Grabarek, Patricia Ewa

Title:

PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS

Graduate Program:

Psychology

Keywords:

customer service
performance
personality

File:

Download Grabarek_Dissertation_FINAL.pdf

Committee Members:

Alicia A. Grandey, Committee Chair/Co-Chair
Rick Jacobs, Committee Member
Stephanie Shields, Committee Member
Stephanie Lanza, Committee Member