1. Influences on consumer satisfaction in green hotels: perceptions of warmth, competence, and csr motive Open Access Author: Gao, Yixing Title: Influences on consumer satisfaction in green hotels: perceptions of warmth, competence, and csr motive Graduate Program: Hotel, Restaurant, and Institutional Management Keywords: Green HotelCSRConsumer SatisfactionPerceived WarmthPerceived CompetenceMotive File: Download yzg104_0331.pdf Committee Members: Anna S Mattila, Thesis Advisor/Co-Advisor
