William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Spencer G Niles, Committee Member Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Jolynn Carney, Committee Member
William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Keith B Wilson, Committee Member Wesley Edward Donahue, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Wesley Edward Donahue, Committee Member Judith Ann Kolb, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Committee Chair/Co-Chair Wesley Edward Donahue, Committee Member Judith Ann Kolb, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Committee Member
Judith Ann Kolb, Committee Chair/Co-Chair William J Rothwell, Committee Member Edgar Paul Yoder, Committee Member Wesley Edward Donahue, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor Edgar Paul Yoder, Committee Member Wesley Edward Donahue, Committee Member Judith Ann Kolb, Committee Member
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Committee Member
A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER GROUP
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Member Wesley Edward Donahue, Committee Member Edgar Paul Yoder, Outside Member
William J Rothwell, Dissertation Advisor/Co-Advisor William J Rothwell, Committee Chair/Co-Chair Judith Ann Kolb, Committee Chair/Co-Chair Wesley Edward Donahue, Committee Member Jamie Myers, Outside Member Susan Mary Land, Program Head/Chair Judith Ann Kolb, Dissertation Advisor/Co-Advisor